Refunds and Returns Policy

At Goodsflow, we want you to shop with confidence. If your purchase doesn’t meet your expectations, this policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility

Return Window

Most products may be returned within 30 days after delivery.

Conditions for Returns

Returned merchandise must:

Remain unused and in resalable condition.
Be returned with the original packaging.
Include all included components and product materials whenever possible.

Items That Cannot Be Returned

The following products are generally not eligible for return unless they are defective or shipped in error:

Personalized or custom-made items.
Clearance and final sale merchandise.

2. Requesting a Return

To begin the return process:

Send an email to support@goodsflow.store with your order number and an explanation of the reason for your return.
If your request qualifies, we’ll issue a Return Merchandise Authorization (RMA) and provide return instructions.
Carefully package your item and place the RMA information inside the package.
Ship the approved return within 14 days after receiving your authorization.

Goodsflow reserves the right to refuse returns that have not been approved in advance.

3. Refund Information

After your returned product arrives and passes inspection:

Approved refunds are processed to your original payment method within 7–10 business days.
Financial institutions may require additional processing time before the refund appears.
Shipping fees paid during the original purchase are generally non-refundable unless the return results from our error.
Customers are responsible for return shipping expenses unless the item is defective or incorrect.

4. Product Exchanges

Need a replacement instead of a refund?

Contact support@goodsflow.store to request an exchange.

Exchanges depend on product availability. Shipping costs associated with exchanges may apply unless the request is due to a defective or incorrectly supplied product.