Shipping Policy

 

At Goodsflow, we’re committed to delivering your kitchen accessories safely and efficiently. The information below explains how we process, ship, and deliver every order placed through our store.

1. Daily Order Cut-Off

Orders placed before 1:00 PM EST on business days are usually processed the same day.

Orders submitted after the cut-off time or during weekends and public holidays will be processed on the next available business day.

2. Processing Schedule

Orders are generally prepared for shipment within 0–1 business day (Monday–Friday).

Processing times may occasionally be extended during busy shopping periods, holidays, or due to unexpected operational demands.

3. Estimated Shipping Time

Once dispatched, orders typically arrive within 5–9 business days (Monday–Friday).

Delivery estimates are based on normal carrier operations and may vary depending on your location.

4. Shipping Fees

Goodsflow offers free shipping on every order shipped within the United States, with no additional shipping charges at checkout.

5. Delivery Partners

We partner with reliable national carriers, including:

• UPS
• FedEx
• USPS

The most suitable carrier is automatically selected to provide efficient delivery service for your location.

6. Order Updates

You’ll receive an email confirming your purchase shortly after your order is placed.

When your package is dispatched, we’ll send another email containing your tracking information so you can monitor your shipment until delivery.

7. Delivery Expectations

Although most packages arrive within the estimated timeframe, delivery schedules may occasionally be affected by:

• Adverse weather
• Public holidays
• Carrier delays
• Increased shipping demand during peak seasons

8. If Your Package Is Delayed

If your shipment hasn’t arrived as expected:

• Please allow an additional 2 business days beyond the estimated delivery period.
• Review your tracking information for updated carrier status.
• If further assistance is needed, contact our support team with your order number.

9. Damaged or Incorrect Deliveries

If you receive a damaged product or the wrong item, notify us promptly by emailing support@goodsflow.store.

Please include:

• Your order number
• Photos showing the product and packaging
• A brief explanation of the issue

We’ll review your request and arrange an appropriate resolution, such as a replacement shipment.

10. Canceling an Order

Order cancellations are accepted only before processing has started.

If you need to cancel your order, please contact support@goodsflow.store immediately. Once an order has entered fulfillment or has been shipped, cancellation is no longer possible, and our Refunds & Returns Policy will apply.

11. Customer Service Hours

Monday–Friday

9:30 AM – 4:00 PM EST

12. Contact Information

Goodsflow

Website: goodsflow.store

Email: support@goodsflow.store